Last updated on Aug 7th 2024

This privacy policy sets out how Fistena uses and protects any information that you give Fistena when you visit their website and/or agree to purchase from them.

Fistena is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

Fistena may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes.

We may collect the following information:

• Name

• Contact information including email address

• Demographic information such as postcode, preferences and interests, if required

• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to 593, CRN, BAHADURGARH, 124507 Jhajjar HARYANA 124507 . or contact us at or as soon as possible. We will promptly correct any information found to be incorrect.

Security

Improvements to security on a website like “fistena.com” can encompass several areas. Here are some general recommendations:

1. 1. HTTPS: Ensure the entire website is served over HTTPS to encrypt data transmitted between users and the server, preventing man-in-the-middle attacks.

1. 1. Update Software: Keep all software, including the content management system (CMS), plugins, and server software, up to date with the latest security patches.

1. 1. Strong Authentication: Implement strong authentication mechanisms, such as multi-factor authentication (MFA), especially for administrative access.

1. 1. Firewall Configuration: Configure a web application firewall (WAF) to filter and monitor HTTP traffic to and from the web application, protecting against common attacks like SQL injection and cross-site scripting (XSS).

1. 1. Regular Backups: Perform regular backups of the website and its databases. Store backups securely and test restoration procedures periodically.

1. 1. Access Control: Restrict access to sensitive parts of the website and administrative interfaces based on the principle of least privilege.

1. 1. Security Headers: Utilize security headers such as Content Security Policy (CSP), Strict-Transport-Security (HSTS), and X-XSS-Protection to enhance browser security.

1. 1. Error Handling: Implement proper error handling to avoid exposing sensitive information in error messages.

1. 1. Security Audits: Conduct regular security audits and vulnerability assessments of the website, possibly using automated tools and manual penetration testing.

1. 1. User Education: Educate users, especially administrators and content creators, about common security threats such as phishing and social engineering attacks.

Implementing these measures can significantly enhance the security posture of a website like “fistena.com” and mitigate potential risks.

Customer Support

Customer support plays a pivotal role in ensuring customer satisfaction and loyalty. It encompasses various strategies and practices aimed at addressing customer queries, concerns, and issues effectively. Key aspects of effective customer support include:

1. 1. Accessibility: Providing multiple channels for customers to reach support, such as phone, email, live chat, and social media platforms, ensuring they can connect easily.

1. 1. Responsive Communication: Promptly responding to customer inquiries and issues with clear, empathetic communication to demonstrate attentiveness and care.

1. 1. Knowledgeable Support Agents: Equipping support agents with comprehensive product knowledge and training to resolve issues swiftly and accurately.

1. 1. Problem Resolution: Actively working towards resolving customer issues on the first contact whenever possible, minimizing inconvenience and frustration.

1. 1. Feedback Collection: Regularly seeking customer feedback to understand pain points, improve service delivery, and enhance overall customer experience.

1. 1. Personalization: Tailoring interactions based on customer preferences and previous interactions to build rapport and strengthen relationships.

1. 1. Continuous Improvement: Continuously evaluating and refining support processes and strategies based on analytics and customer feedback to maintain high standards.

Effective customer support not only resolves immediate concerns but also contributes to customer retention, brand loyalty, and positive word-of-mouth referrals.