Cancellation & Refund Policy

Last updated on Aug 8th 2024

Fistena believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Fistena does not accept cancellation requests for perishable items like Earrings, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the Fistena, it’ll take 3-5 days for the refund to be processed to the end customer.

Non Returnable

Fistena is a non-returnable product, so please be certain of your purchase before finalizing. All sales are final, and we cannot accept returns . Make sure to review your decision carefully to avoid any inconvenience. Thank you for understanding our policy.
Fistena allows for product exchanges. If you wish to exchange an item, please follow our outlined procedure to facilitate the process.
you can exchanges product only 5 days , Refer to our exchange policy for detailed instructions. We appreciate your understanding and look forward to assisting you.
you can send mail For Exchange { fistena94@gmail.com} phone no. {9253624626 }
Thank you for choosing Fistena.